🖐 Ameristar Casino | Better Business Bureau® Profile

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Ameristar Casino anticipates permanent layoffs for up to 60% of its workforce

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I think this is very bad service. BBB Business Profiles may not be reproduced for sales or promotional purposes. She just told me that she was giving me a courtesy notification. He refused to discuss the matter with me any longer. That is when the manager told me she had two pictures and would take more. Many marble tiles contain naturally occurring deposits of iron. Therefore, they should not receive any further mail from us within approximately 30 days. I asked if it was on the furniture and couldn't be dusted off. I know for a fact that it wasn't because when I accessed their website they had availability. I asked to see the pictures and was told she would email to me, that has never happened. I was asked to take the cup back to the room and leave it for a specialist. He refused. I checked in that night around 9pm and around 5am I found little bugs crawling around. He identified himself as a hotel manager. I asked to speak to his boss and he told me there was no one higher than him.

Years read article Business: Overview of BBB Ratings. She informed me that the problem was in the carpet. Upon checking into all reservations guests must sign the registration card for their ameristar casino complaints.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I have been a faithful gambler at Ameristar since it first opened as the Saint Charles Casino. I asked why the rooms were not cleaned daily.

If this happened Monday, I should have been contacted because I would have liked to seen the glitter in which ameristar casino complaints speaks. Also, I understand damages ameristar casino complaints the room and have been very careful not to damage any property that doesn't belong to me.

Status: Unresolved. Ameristar casino complaints was asked to come down to speak with a supervisor. And I did not receive an answer to that question. We spoke directly with our guest on the phone and ameristar casino complaints reached an agreement. As we were speaking, I googled how to get glitter out of carpet and informed her ameristar casino complaints the website suggested tape or see more rolling lint brush.

They switched my room but never received any follow up. As stated during our conversation, I live about 20 minutes from the hotel and would have come to see the damage for myself.

This question went unanswered by both managers. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Sort By. I recorded a video and I collected them. We want every guest to feel welcome when they visit us, and we will strive to deliver that to every person that visits our resort.

Customer Response.

I was asked to bring what I collected down for someone to look at them. At am I received a call from Andrew. BBB Business Profiles generally cover a three-year reporting period. I also asked, because I was told that they could not rent the room, if the hotel was sold out. I went home and hoped that when I went to check out at 11 am that I could speak with someone else. As a matter of policy, BBB does not endorse any product, service or business. Charles Complaints. I asked if they used that and was told no. Saint Charles, MO Need to file a complaint? I asked for a cup but they did not have one but provided a plastic bag to tie the cup up in. We do state on our registration card that guests are liable for any damage caused to the room. I informed him that I had no idea glitter would damage a room but that it has been 4 days now and that is not good business to contact me days after with no proof. I got free room comps for spending money in the casino. BBB is here to help. I never received this call. We pride ourselves on exceptional customer experiences, and we sincerely apologize that we did not achieve this during your stay. Status: Answered. File a Complaint. I went on to inform her that I follow rules and had no idea of this rule. It was deep cleaned by housekeeping over these 3 days to get it back into working order. They took a picture and I made a paper statement. Thank you for taking the time to share your experience with us. Very unhappy. And that is something I do not do. The room furniture was filthy and had human fluids on it. My wife ended up sick after the stay. I felt I was being accused of something so I told him that his accusation was appalling. She didn't answer any of my questions. I called the front desk and was told they would give me a call back. He stated that he did not have pictures but that I signed a disclosure that I would be charged if I damaged the room. I called the front desk and asked for a supervisor. BBB Business Profiles are subject to change at any time. He responded with an attitude that someone must have brought the bugs into the room with them. I received a complimentary room at the Ameristar Casinio, St. Iron is a mineral found in stone and can occur randomly throughout the stone. She informed me that the glitter was in the carpet and she could get pictures for me. They reviewed the third party report and informed us that they are closing their investigation based off its results. They still have not stated what the damage is or why it took so long to clean. I will stay away from this casino until this issue is resolved. And when I received the calls from the first and second management officials, their recollection of the room should not have varied. I waited until and called the hotel to speak to the evening manager. I went down and showed them the cup. I was told that a specialist went to the room and indicated that it was not bedbugs that were found and that the one bug that was left in the cup was dead. What process did they use and do they have any pictures. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I further asked what actions did they take to clean the room and was informed 3 days after the fact that they housekeeper vacuumed the floor twice. I was told that glitter was on the carpet. Customer Complaints Summary. He told me that they were and I asked then how did the bugs get in the room then. Due to the extended cleaning needs from the glitter, this room was out of service for 3 nights. Main St. Charles on November 3 checking out on the 6th. We had an opportunity to inspect the room in which you stayed and found no signs of mold. And although there are many casinos in the area and beyond, I chose to spend my time and money there. I asked her how many man hours a day was spent on getting the glitter up? I called and was supposed to get a call back from a manager. But that I have no intentions of paying for damages that I am just finding out about and I have no idea how it was altered or if her cleaning staff complicated the situation with their cleaning tactics. I told him that bed bugs or not there were still bugs in the room. She informed me that she gets off work at but would go up and take pictures of the room and email them to me, she also stated that she would have the evening manager follow up with me in reference to the pictures. He informed me that there was glitter on the furniture, the floors, and in the carpet and the room has not been rented due to this. I asked the process in which they used to clean the room and informed her that I know that if you smoke in a non smoking room that there is a cleaning fee.